Call Us Today: Monday to Saturday 10am to 6pm (PST) | 1 (888) 623-8349
The Art of Footwear
Los Angeles, Established 1980
 
 
 

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Online Policies

Shipping Options

Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm PST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

www.candefashions.com offers three (3) types of shipping options for delivery within the United States. We have now included International shipping to Canada and all destinations using EURO currency. We also ship to locations in Asia, Africa, and Australia.

We ship via UPS, Federal Express, and the United States Post Office to Military Bases and PO Boxes

Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm PST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

Ground (5 to 7 business days) - $15 first item, $15 each additional item

2nd Day Air (2 business days) - $35, $20 each additional item

Next Day Air (1 business day) - $85 for first item, $49 each additional item

International Express (for International Orders) - $85 for first item, $50 each additional item.*

USPS to Canada (US Post Office Shipping to Canada) - $25 first item, $15 each additional item.

USPS to PO Boxes - $20 first item, $20 each additional item.

APO via USPS (Shipping to Armed Services Personnel) - $15 first item, $15 each additional item.

*We are not responsible for any taxes or customs that you may incur in your home country

*We do not ship packages with Signature Required unless Expressly Requested. We are not responsible for "lost" packages that have  been left at the doorstep. Please request Signature Required on your order if you wish it.

BILLING ADDRESS: Your billing name & address must match that on your credit card statement or your credit card transaction may be declined.

VERIFYING SHIPPING ADDRESS: For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. The reason we do this is to ensure that both you and we are protected from fraudulent activities. Someone may get your credit card information and your billing address (from your trash can for example) and ship an order to anywhere in the US. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company; this keeps our fraud rate down and gives you more peace of mind knowing you are purchasing/shopping with a company who has your best interests in mind. Our Customer Service may email, then call you, to verify order information. If contacted, your order will not ship until we verify it with you.

Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please note this only takes 5 minutes and you will never have to do it again once this is completed. Please also make sure your credit card issuer bank's phone number is correctly listed in your candefashions.com account information.

C & E Fashions reserves the right to cancel any orders placed on our website. The following are all possible reasons for cancellation:

--If the address, zip code, or CVV number doesn’t match

-- If the item ordered is no longer available

--If we are unable to reach the customer by phone or email.

Tracking Your Order

If you want to track your order shipment , you can do so in the following way:

1) Refer to your order confirmation email for the UPS or Federal Express tracking number; then simply enter your tracking number on the UPS website or the Federal Express website (websites listed below) to track your order shipment.

The UPS website is www.ups.com

The Federal Express website is www.fedex.com

The United States Post Office website is www.usps.com

We charge Sales Tax in the State of California of 8.75%

Orders from any other state or country are not charged Sales Tax.

Order Confirmation

After you make a purchase, you will receive an email confirmation containing your order number within a few hours. You may review the status of your order by viewing Order Status. As a registered customer, you will also be able to review the Order History for all your online orders.

Payment Options

C & E Fashions accepts Visa, Master Card, American Express, and Discover credit cards. Credit cards are subject to address verification by your financial institution.  C & E now accepts PayPal Express Checkout as a payment option.

Return Policy

We want you to be completely satisfied with your order. If you are unsatisfied for any reason, please return your purchase for a store credit, a credit refund, or an exchange. (see below for details)

Unworn and undamaged merchandise may be returned in its original box within 14 days of the date of delivery. The original invoice must accompany the return. Follow the following procedures to return an item:

  1. Contact us at info@candefashions.com to request a Return Authorization number.
  2. Write the Return Authorization number on the original invoice and enclose the invoice with the merchandise in the original box. Ship the package back to us with UPS or the United States Post Office, and be sure to insure the package for the value of the items enclosed. Write the Return Authorization number on the outside of the package in the upper left hand corner. Packages sent without the Return Authorization number on the package will not be accepted and will be returned to the sender.
  3. If you wish to exchange the merchandise for another item, write us a note explaining exactly what you wish in exchange. Please note that the exchange will depend on the availability of the item desired once we receive your package back at C & E Fashions. You may also call us at 1-888-623-8349 (outside California) or 1-213-623-8349 (inside California) to let us know exactly what you want in exchange for the item you are returning.
  4. Send package to C & E Fashions, Inc. 839 South Los Angeles Street Los Angeles, CA. 90014 Refunds are processed within approximately 3 business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase, less the shipping. Refund times will depend on the credit card company's policies. Merchandise received without a Return Authorization number or more than 14 days after the date of delivery will not be eligible for a return. Worn or damaged merchandise will not be eligible for a return.
  5. Please Note: Shoes not returned in their original box will not be accepted for return or exchange.
  6. Please Note: Items returned after 14 days of date of delivery will not be accepted for return or exchange.
  7. Please Note: Items which are on Clearance Sale are not eligible for refund, only for exchange or C & E Credit Voucher. In addition, those items marked as FINAL SALE are not eligible for return.
  8. Please Note: Returned Items will be subject to a $10.00 Restocking Fee which will be deducted from your return or exchange amount.
  9. Packages sent without the Return Authorization number on the outside of the package will not be accepted and will be returned to the sender.
  10. Please Note: Returned Items will be subject to a $10 restocking fee which will be deducted from your Return or Exchange amount.
  11. Please Note: Special Orders are not eligible for Return.

Contact Us

Our customer service representatives are ready to help you six days a week, from Mon-Sat 10AM - 6PM. We may be reached toll free at 1-888-623-8349 (outside California), or at 1-213-623-8349 (within California)

We may also be reached via email at info@candefashions.com.

C & E Fashions, Inc.

839 So. Los Angeles Street

Los Angeles, CA 90014