Call Us Today: Monday to Saturday 10am to 6pm (PST) | 213-629-2861
The Art of Footwear
Los Angeles, Established 1980
 
 
 

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FAQ's

General Questions

Questions And Answers

General Questions

How can I check the status of an order?

If you are interested in finding out the status of your order, please go to our homepage at www.candefashions.com and click on “Login” in the upper right corner of the screen. Enter your account information in order to view your Order History.
You may also track your shipped order by referring to your order confirmation for the UPS, Fed Ex, or USPS tracking number. Then enter your tracking number on the appropriate website to track your package.

The UPS website is www.ups.com
The Federal Express website is www.FedEx.com
The United States Post Office website is www.usps.com

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How do I register with www.candefashions.com?

Simply click on the “Register” link at the top right of any page at  www.candefashions.com and follow the simple steps.

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Is it safe to use my credit card online?

YES!  It is safe to use your credit card at www.candefashions.com.

Protecting your personal information is very important to us.  In our shopping checkout process, we use a Secure Socket Layering (SSL). This is the industry-standard encryption technology which ensures the safety and security of your online order.  When the letters “http” in the URL change to “https”, the “s” indicates you are in a secure area employing SSL technology.  Your browser may also give you a pop-up message that you are about to enter a secure area.  Additionally, you can identify the secure mode if you see either a solid key icon or a locked padlock icon at the lower portion of your browser window.Our website is protected and secured by Symantec and Norton, leaders in online security.

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What if I forgot my password?

If you have forgotten your password, we can help!  Please go to our homepage at www.candefashions.com and click on “Login” in the upper right corner of the screen. Enter your user name which is your email address, click the link that says "forgot your password" and follow the steps.  We will email your password to you.

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What is your return policy?

We want you to be completely satisfied with your order. If you are unsatisfied for any reason, please return your purchase for a store credit, a credit refund, or an exchange. (see below for details)

Unworn and undamaged merchandise may be returned in its original box within 14 days of the date of delivery. The original invoice must accompany the return along with the Return form that came with your order. Follow the following procedures to return an item:

  1. Fill out the Return form that came with your order. Be sure to complete all fields: Your name, order number, items you are returning, reason for return, and style #, color and size of any items you wish to exchange for.
  2. Enclose the Return form with your return items and be sure to send back the shoes in their original shoebox. Place the shoebox in a shipping box. Ship the package back to us with UPS, FedEx or the United States Post Office, and be sure to insure the package for the value of the items enclosed. We are not responsible for lost items, so be sure to get a tracking number.
  3. Send package to C & E Fashions, Inc. 839 South Los Angeles Street Los Angeles, CA. 90014 Refunds are processed within approximately 3 business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase, less the shipping. Refund times will depend on the credit card company's policies. Merchandise received more than 14 days after the date of delivery will not be eligible for a return. Worn or damaged merchandise will not be eligible for a return.
  4. You are responsible for the cost of shipping items back to C & E Fashions. We will ship your replacement items at no additional cost.
  5. Please Note: Shoes not returned in their original box will not be accepted for return or exchange.
  6. Please Note: Items returned after 14 days of date of delivery will not be accepted for return or exchange.
  7. Items which are marked as FINAL SALE are not eligible for Return.
  8. Please Note: Special Orders are not eligible for Return.
  9. Please Note: Shoes purchased on Layaway are not eligible for Return.

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Can I return/exchange merchandise I purchase online at your store?

Yes. Simply bring the invoice and credit card used when you placed the order to a sales associate at our store. The sales associate will provide you with a written receipt. Credits resulting from exchange or return will be processed within 2-3 business days and will be reflected on your next credit card statement.

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Where do you ship to?

www.candefashions.com  offers three (3) types of shipping options for delivery within the United States.  We have now included International shipping to Canada and all destinations using EURO currency.  We also ship to locations in Asia, Africa, and Australia.

We ship via UPS, Federal Express, and the United States Post Office to Military Bases and PO Boxes
Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm PST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

Ground (5 to 7 business days) - $7 first item, $2 each additional item
2nd Day Air (2 business days) - $35 first item, $20 each additional item
Next Day Air (1 business day) - $85 for first item, $49 each additional item
International Express (for International Orders) - $85 for first item, $50 each additional item.**
**We are not responsible for any taxes or customs that you may incur in your home country

*We do not ship packages with Signature Required unless Expressly Requested. We are not responsible for "lost" packages that have  been left at the doorstep. Please request Signature Required on your order if you wish it.


USPS to Canada (US Post Office Shipping to Canada) - $25 first item, $15 each additional item.
USPS to PO Boxes - $20 first item, $20 each additional item.
APO via USPS (Shipping to Armed Services Personnel) - $7 first item, $2 each additional item.

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How do I contact you?

Our customer service representatives are ready to help you six days a week, from Mon-Sat 10AM - 6PM. We may be reached at 1-213-629-2861.
         
We may also be reached via email at info@candefashions.com.

We are located at 839 South Los Angeles Street, Los Angeles, California, 90014. We are in the heart of the Garment District in Beautiful Downtown Los Angeles! Our store hours are Monday through Saturday, from 10AM - 6PM. We open on Sundays by appointment only.

Please call us at the numbers above to schedule an exclusive appointment with us!

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Which credit cards do you accept for payment?

C & E Fashions accepts Visa, Master Card, American Express, and Discover credit cards. Credit cards are subject to address verification by your financial institution.

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How do I place an order?

Placing an order on www.candefashions.com is easy. Simply follow the steps below.
--Add an item to your shopping cart by clicking on one of the “add to cart” buttons on the item’s product page.
--When you proceed to checkout you will be shown your shopping bag for review. Make all necessary changes there, and click on “checkout”.
--Follow the instructions as you proceed through the steps until your order has been confirmed. You’ll know your order is complete when you see our “thank you” page with your order number.
--You will receive two (2) emails following the placement of your order. The first will confirm again that your order was received. The second will confirm your order was shipped and will contain a UPS, FedEx, or USPS tracking number which you can then use to determine the status of your package.

Should any of your items be out-of-stock or discontinued, you will receive an additional e-mail detailing the specific status of each item in question.

Please note: It is the policy of www.candefashions.com to process all orders expeditiously; occasionally an order may need to be placed on hold.  If this happens, we will contact you within one (1) business day to verify all necessary information and complete the order process.  Necessary information might include a correct credit card number or expiration date, a question about a shipping address or an unexpected inventory issue.

Once you have been contacted, C & E Fashions reserves the right to cancel the order after ten (10) business days if no response is received.

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Is it possible to place Special Orders?

Yes, it is possible to place Special Orders on some of our shoes. Special Orders need to be paid for in full at the time of the order, and are not returnable or eligible for exchange. Special Orders can take anywhere from 2-10 weeks to be filled, depending on the manufacturer. Please call us at 213-629-2861 to place your special order.

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Do you charge Sales Tax?

We charge Sales Tax in the State of California of 9.25%  Orders from any other state or country are not charged Sales Tax.

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Why do you verify my shipping address?

BILLING ADDRESS:  Your billing name & address must match that on your credit card statement or your credit card transaction may be declined.

VERIFYING SHIPPING ADDRESS:  For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. The reason we do this is to ensure that both you and we are protected from fraudulent activities. Someone may get your credit card information and your billing address (from your trash can for example) and ship an order to anywhere in the US. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company; this keeps our fraud rate down and gives you more peace of mind knowing you are purchasing/shopping with a company who has your best interests in mind. Our Customer Service may email, then call you, to verify order information. If contacted, your order will not ship until we verify it with you.

Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please note this only takes 5 minutes and you will never have to do it again once this is completed. Please also make sure your credit card issuer bank's phone number is correctly listed in your candefashions.com  account information.
 

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What is your cancellation policy?

C & E Fashions reserves the right to cancel any orders placed on our website. The following are all possible reasons for cancellation:

--If the address, zip code, or CVV number doesn’t match
-- If the item ordered is no longer available
--If we are unable to reach the customer by phone or email.

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How do I cancel an Order?

Contact us and let us know.... Call us at 213-629-2861. Call us within a few hours of placing your order. If your order has not yet shipped, we will be happy to cancel your order. Orders that have already shipped cannot be cancelled.

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Can you layaway a sale item? How do you do it online?

In order to place an item on Layaway, please call us at 888-623-8349.

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Do you sell gift cards? I would like to give as a gift.

Yes we sell gift cards. In order to arrange a gift card, please call us at the number below. We will be happy to help you.

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